We love our patients

And we want them to love the care they receive!

Our goal is to make sure every one of our patients has a fantastic experience with our hearing care providers, and that each gets the results they really need. Whether it’s something as simple as a hearing consultation or as impactful as a full hearing aid fitting, making our patients happy is what we’re here for. See what they have to say about our practice!

If your life has been changed by better hearing,

we'd be glad to feature your story here!

Send In Your Story

Nancy T.

The staff is always welcoming, never rushed for time when you have an appointment, very knowledgeable with their products, and very conveniently located in my area. I highly recommend this practice for your hearing needs!

Beverly C.

Amazing experience from first access via website, to quick return to set up an appointment in a few days. The doctor was kind and helpful. She was able to help my husband with the very first visit and we are excited for him to get back to normal. Thank you Maze for excellent experience. ❤️

Kathy T.

I have been going to Maze for several years. Great place to get your hearing aids. Staff is very knowledgeable, friendly and helpful. Always have a nice experience when I go for my routine hearing aid checkups.

Gary D.

Maze Hearing Bellefontaine office has always been a great experience. Very friendly and professional assistance with state of the at products to fit your personal needs. Always customer oriented with courtesy and kindness when waiting on each individual customer.

Sheryl G.

Dr. Heather and Dr. Lisa have taken excellent care of me at Maze Hearing. They are both thorough and explain what the problem is and how they are treating it. I'm very pleased to have them take care of my my balance problem.

Mabel T.

What matters most to me at my appointments with Maze Hearing is that I have never had to wait, and since investing in hearing aids my life has changed for the better because I can hear my husband again.

Anna S.

I was fit recently with hearing devices and am thankful to hear rain against my windows and my wind chimes outside while in my house—sounds I had been missing. I am now able to join in family conversations around the dining room table and hear my great grandsons better.

Carol G. Pictured with Husband, Don
Carol G. Pictured with Husband, Don

I first heard about Maze Hearing and Balance when Dr. Heather treated me for vertigo. The staff is very professional and personable and my life has changed for the better since purchasing hearing aids. My family and friends are happy that I can hear and understand them. Love these ladies-Thanks so much!

Bev Dickson
Bev Dickson

Bev was fit at Maze Hearing and Balance with hearing aids, the streamer accessory, and an office phone kit (QH2 Bluetooth Hub) in the summer of 2015. Prior to wearing hearing aids, one of her biggest struggles was hearing on the phone at work. Now, she is able to hear these phone calls through her hearing aids, and is even able to use the phone hands-free! Here is what Bev had to say:

“I purchased the QH2 Bluetooth Hub and Amplifier, approximately eight months ago, when I purchased my hearing aids. This has truly changed my life. When I go to answer the phone in my office, I touch the button on the hub, and the call comes in through my hearing aids. It allows me to be totally “hands free”, and much more productive. I am so happy that I purchased this system, it really works for me.”

Mr. and Mrs. Whitehead
Mr. and Mrs. Whitehead

Mrs. Whitehead has been a hearing aid user for a number of years and decided recently it was time to upgrade her technology. Since getting her new hearing aids, her husband Alvin stated, “I have my wife back.”

Thank you, Mr. and Mrs. Whitehead!

Denise Stidam
Denise Stidam

What a difference the hearing aids have made for me. I love them! The service I received was great. Heather is so caring and very helpful. Tiffanee was also great work to with me and my schedule. I am so happy I finally called and made the appointment. Thank you so very much!

James Craig
James Craig

Never thought I’d need a hearing aid, but I got surprised. Having noted some hearing issues, I made an appointment with Maze Hearing for a hearing test. Heather Smith diagnosed that I had lost high frequency hearing in one of my ears. I was fitted for a hearing aid and was admittedly anxious about wearing it. It has improved the hearing in that ear in ways I could not have imagined. The hearing aid is small, comfortable and barely visible to others. Dr. Smith and her staff have been terrific. Thanks Heather, through your diagnosis and the right hearing aid I am able to better communicate with family, socialize and enjoy entertainment more fully again. Visiting Maze Hearing has been an amazing medical experience. I highly recommend Dr. Heather Smith and her Maze Hearing Practice to others.

Mrs. Joyce Luce
Mrs. Joyce Luse

After being fit with hearing aids from Maze Hearing & Balance I finally felt I was connected with the world. I was super pleased with the staff, the physical hearing aids and all facets of tone, actual hearing and background noises. I am super pleased!!

Melissa Hubbard
Melissa Hubbard

My name is Melissa Hubbard and I own Screen Supreme, LLC. I am 36 years old and I suffer from hearing loss. Thanks to Maze Hearing & Balance, LLC, I am rocking my red hearing aids, that are top of the line! Not only are they cute but they can do a lot. I can make and receive calls through them, listen to my music, and even tune into my favorite TV shows. I have struggled for years trying to understand what people were saying to me. If it wasn’t for Dr. Heather Smith I would still be left in the dark. Hearing aids aren’t just for the elderly. I found out the hard way that young people can be just as prone to hearing loss. Don’t be ashamed to give Maze Hearing & Balance a call today.

Mr. Richard Carpenter
Mr. Richard Carpenter

Mr. Richard Carpenter was recently fit with hearing aids at Maze Hearing & Balance, LLC. He reports that the aids have helped him with both his hearing and tinnitus (ringing). Mr. Carpenter stated that the results were what he had hoped for and that he did not expect everything to be as clear as it is now with his new hearing aids. Congratulations Mr. Carpenter for taking the necessary steps to better hearing and tinnitus relief. Another successful hearing aid patient!!

Rosemary Barton
Rosemary Barton

When I get up on the morning I put them in as part of my routine and I don't take them off until I go to bed at night. I have really enjoyed them, and I don't even notice that they are in my ears. My husbands likes them too because I don't have to turn the TV up loud with my streamer and TV device. They have helped my hearing 100%.

Richard Short
Richard E. Short

To Maze Hearing and Balance, LLC:

Hi! This is Richard E. Short; I would like to tell you about my new hearing aids. This is my 4th set and I can truthfully say that they are the best. I can adjust the sound up or down, (I couldn't adjust the other sets). Also my wife said that I hear too much now. I also have to be careful not to get into the shower with, them because I can hardly tell that they are in my ears. Again, I am very happy with my new hearing aids from Maze Hearing and Balance LLC.

Stephanie Temple
Stephanie Temple

Being only 55 years old, when I told some of my friends I recently got hearing aids, they immediately give me a sad look. I explained that it’s nothing to be sad about, it’s actually quite fantastic! I am hearing sounds that I didn’t even realize I was missing. I am able to more fully understand those who engage with me in conversation, especially on the telephone, and I am no longer asking people to repeat what they last said. Also, the streamer device that allows my digital hearing aids to assist me in answering/listening to phone calls, music, and TV without the use of headphones is very cool. I am very pleased so far with my hearing aids and the service I received at Maze Hearing and Balance.

Terry Moore
Terry Moore

Thanks to you, I can hear now. I can hear in meetings, watching TV, in church, and on the phone. What a big difference it has made in my life. Didn’t know what I was missing.

Gary D.

Maze Hearing is a very professional, customer -oriented company with staff that goes the extra mile to assist their customers with any technical, cleaning and trouble shooting problems you may experience. Thank you for serving Logan and surrounding counties.

Brian S.

I have been a candidate for hearing aids for 25+ years, but wasn’t ready to get them until now. Dr. Heather was very patient with me and answered all my questions and concerns. Now that I’ve had the hearing aids a few months, they are really not a big deal, people don’t even notice them and I don’t have to say “What?” all the time. I did not realize how much I was missing and am glad I finally got hearing aids and my wife is very happy, too! The service and support from Maze Hearing has been excellent, I recommend them without reservation.

Jay Burns

Wearing hearing aids has opened a new world for me. They adjust to every environment such as baseball games, concerts, etc. You have to wear them everyday and keep them in and after 2-3 days they are easy to use and comfortable! I wear them all day-morning to bedtime. Not only do I hear better, it's a better world! They take out background noise and really make your hearing more natural. They are great! Thank you!!

Carl Gillespie

I was hearing “crickets” for a while. I said something at my annual physical causing my doctor to refer me to Maze Hearing. I had seen Maze Hearing ads in the paper so I knew a little about it. I made an appointment with Dr. Smith. I found her to be very professional and very helpful in solving my ear problem. I would readily recommend Maze Hearing for your hearing needs.

Charles F.

I would like to take a moment to thank you for diagnosing my hearing loss problems and fitting me with an excellent pair of hearing aids. Your knowledge and professionalism in the hearing and balance field are second to none.

Since being fitted properly and I emphasize properly, I have been able to hear things I haven’t heard in years. Just simple things like conversations in restaurants; once a source of frustration, have become enjoyable once again. Listening to the television at a reasonable volume, understanding what people say without asking them to repeat themselves, and enjoying my favorite music are just a few common things I never thought I would enjoy again.

The Zen program is starting to impact the ringing in my ears as well. So, in short, I am forever thankful to you for your assistance and recommend that anyone who has hearing difficulties take advantage of your professional knowledge and expertise! Thank you so much for making my life a little richer.

Don Griffith

(Don was fitted with a neuromonics oasis tinnitus device due to sudden on-set tinnitus in left ear.)

I don’t know what I would have done without it. It really helps. I use to use the device nightly but now need it only twice a week. The tinnitus is still there but does not bother me now. The device makes me notice it less.

Inez Bayes

I really like my hearing aids. They are easy to put on (insert) and take off … and are extremely comfortable. I sometimes forget I am wearing them. They are also easy to take care of. I just brush and wipe them off each evening with the materials given to me, then pop them in each morning.

Best of all, they are flexible in that if I am in a movie theater where the sound is loud, I can turn them down, and if the actors start whispering, I can turn them up. Actually, my hearing aids make my hearing more flexible than my Godgiven original hearing because of this ability to turn the hearing aids up and down.

Leslie Barton

At 41, I was sure I was too young to need hearing aids. After coaxing from my friends, family and colleagues, I gave in and had a comprehensive hearing test with Maze Hearing at the Marysville office. Reluctantly, I agreed to TRY the hearing aids that Heather recommended. My world CHANGED. When I stepped outside for the first time with them on I heard birds for the first time in my conscious memory, and that was just the start of all the things I experienced that I did not even know I was missing. Music is one of my passions and it is now clear and vivid like I had never imagined, I can have conversations in restaurants without having to ask people to continually repeat themselves, and can talk on the phone and not have to adjust the volume up to the max.

Admittedly, I was very careless with my hearing at a young age, I listened to music way too loud, never wore hearing protection to concerts or when I was working in factories. I was sure that all the warnings were less than valid. If I had it to do over, I would take care of my hearing better, but since that is not an option, I am forever grateful for the gift of hearing I have been given by my new hearing aids.

I also feel the need to put it out there that I was very self conscious about people noticing them, but they are virtually invisible even when I wear my hair in an up-do. The case (which is very small and behind my ear) color is close to my natural hair color and all the other components are clear. If you didn’t know they were there you would likely never notice them.

Thank you, Heather, for bringing the world back to life for me…I never even knew how much I was missing.

Linda Bergmann

I think the reason I like my hearing aids so much is because they make me feel younger rather than older, because I don’t have to keep asking others “What did you say?”

Lucas Johns

I approached Maze Hearing & Balance because I have struggled with hearing loss my whole life. Maze Hearing & Balance helped me by doing a hearing test and making the right choice on hearing aids that fit me. THE RESULT WAS AMAZING!!

Lucas stated that the two things he enjoyed most about his visits with Maze Hearing & Balance were the level “of experience” demonstrated by Dr. Lisa Khavaran, as well at the fact that she “took her time” when fitting him with his new hearing aids.

I would recommend Maze Hearing & Balance to people that are experiencing hearing loss.

Nancy Laughbaum

My Name is Nancy Laughbaum and I am 68 years old, a bit young to be discussing hearing aids. My husband and daughters began commenting on my hearing loss about a year before I visited the Maze Hearing & Balance office. I knew I was not hearing well, but I had no idea how badly it had deteriorated. I met with Dr. Heather Smith about six months ago, and she performed a hearing test which revealed that I did, indeed, need hearing aids. She helped me choose the best type of hearing aid for me. Although I was embarrassed at first, I quickly realized how much the hearing aids improved my life. Now when I take them out for any reason, I am shocked at how poorly I hear. It is a joy to hear my family and friends speak clearly after several years of hearing difficulty. Are the hearing aids perfect? No. There are a few things I don’t like. However, those things are far outweighed by all the positive results I have experienced. I trust my hearing to Dr. Heather Smith and I am simply thankful to be able to hear clearly again.

Ronal Powell

We came to Heather for dizziness and realized I needed hearing aids. She set me up with aids and it has changed our lives. We are so happy with the change and with her careful and respectful attention.

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